Policies

Visit Policy

Please bring your valid insurance card with you to each office visit. We are required by your insurance company to verify your eligibility at each visit. It is also important that we keep this information up-to-date in your chart for billing purposes, and it allows us to seamlessly coordinate your care with other providers & specialists.

Please bring a list or be aware of all medications you are currently taking, including herbal and over-the-counter medications.

Know your prescription plan. Many plans now have formularies and what is covered (as well as the price) varies greatly. This is especially important for patients with Medicare Part D. There are dozens of plans! If you don’t know which plan you have, ask your pharmacist, who can access this information for you. Also know if you are eligible for 30 or 90 day supplies so that prescriptions can be written as cost effectively for you as possible.

Our office is in a shared building; please be mindful of this. We strive to maintain a calm, peaceful environment and ask that you refrain from cell phone use, etc. while in the waiting area.

As a small office, we appreciate your patience as we assist you and other patients. We will do our best to address all of your needs in a timely manner, but please understand that some requests may be delayed due to other urgent matters.

Make a list of concerns, but prioritize, so that your most pressing concerns can be addressed first. At our office, patients are given longer appointments than in a traditional practice, but time is not unlimited. Dr. Graff feels strongly that all patients’ time is to be respected and is committed to staying on time except in cases of emergency. Do not be offended if you are asked to return to address additional issues. Dr. Graff wants to be sure all of your concerns are addressed as thoroughly as they should be.

No-Show and Late Cancellation Policy

We reserve the right to charge a $30 fee for missed appointments and appointments canceled with less than 24 hours’ notice. When appointments are missed or canceled late, our office loses the opportunity to see other patients in need. If appointments continue to be missed or canceled with late notice, we reserve the right to discharge you from our practice.

Late Arrival Policy

It is important to us to provide all patients with enough time to thoroughly address their concerns. If you arrive late for your appointment, you may be asked to wait until Dr. Graff can see you without further disrupting the schedule, or you may be asked to reschedule to a different date. If we need to reschedule you to a different date due to time constraints, you may be charged a $30 fee. If you know you are running behind, please call the office and we will let you know if Dr. Graff has time to see you.

No Copay Policy

If you do not present your copay during the time of your visit, you will be charged a $5 fee to make up for the administrative expense of billing your account.

Message Policy

If you call the office or leave a message for Dr. Graff or Kristin, it is our goal to address your matter before the end of the business day. Please keep in mind that due to the small size of our office, calls may not be returned right away, especially if one of us is out of the office. Messages will be addressed in order of urgency; if your matter is not urgent or emergent, we may not be able to get back to you until the following business day. Messages sent through the patient portal may take up to 3 business days to be addressed. If your matter is urgent, please call the office instead.